Serowen (“we”, “us”, “our”) operates the website serowen.us. This Privacy Policy describes how we collect, use, share and protect your personal information when you visit our website, place an order, or contact our customer support. This policy complies with the Maryland Online Data Privacy Act (MODPA) and applicable US federal and state privacy rules.
Information We Collect
We collect personal information you voluntarily provide to us:
- Full name, shipping and billing address
- Email address, phone number
- Payment information (we do not store full credit card numbers; payment is processed by secure third-party payment processors)
- Order history, product preferences, support messages
- Automatically collected data: IP address, device type, browser information, website browsing behavior, cookies and analytics data.
How We Use Your Information
We use your personal data only for limited, necessary purposes:
- Process, fulfill, ship and track your orders
- Send order confirmations, shipping updates and customer service replies
- Respond to your questions, return and refund requests
- Prevent fraud and secure our website and transactions
- Send optional marketing emails (only if you opt in; you may unsubscribe at any time)
- Comply with legal obligations and resolve disputes.
We will NOT sell your sensitive personal data.
Sharing Your Information
We only share your data with trusted service providers required to complete your purchase: payment processors, shipping carriers, fulfillment partners, website hosting and analytics providers. All third parties are contractually required to protect your data. We may disclose information when required by law, court order or government request.
Cookies
We use cookies to improve your shopping experience, remember cart contents and analyze website traffic. You may disable cookies through your browser settings, though some site functions may not work properly.
Your Consumer Rights (Maryland Residents)
You have the right to:
- Confirm whether we process your personal data
- Access a copy of your stored personal information
- Correct inaccurate personal data
- Request deletion of your personal data (subject to legal record retention requirements)
- Opt out of targeted advertising.
To submit a rights request, email us at support@serowen.us. We will verify your identity before processing your request.
Data Security
We maintain reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, loss, misuse or disclosure. No online transmission is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected child data, please contact us immediately.
Updates
We may revise this Privacy Policy. Changes will be posted on this page with a new effective date. Continued use of serowen.us after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy, contact: Serowen 21 Glen Oak Ln NW, Glen Burnie, MD 21061 Email: support@serowen.us Phone: +1 303-413-5689 Hours: Monday – Friday, 9:00 AM – 5:00 PM CT