Shipping Policy

Thank you for shopping at Serowen. Below is our shipping policy for all orders placed on serowen.us.

Processing Time

All orders are processed Monday to Friday, 9:00 AM – 5:00 PM Central Time. Orders placed on weekends or US public holidays will be processed on the next business day. Standard processing time is 1–3 business days before shipment. Processing time does not include shipping transit time.

Shipping Locations

We currently ship to addresses within the United States. We do not ship internationally at this time.

Shipping Options & Transit

Standard Shipping: Estimated transit 3–6 business days after fulfillment

Shipping Fees

Shipping cost will be displayed at checkout before payment. We may offer free shipping promotions from time to time with qualifying order values. Original shipping fees are non-refundable unless the item arrives damaged, defective or we shipped the wrong product.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking number and carrier link. You may track your package directly on the carrier website.

Undeliverable / Returned to Sender

If a package is returned to us because of an incorrect address, refused delivery, or multiple failed delivery attempts, the buyer is responsible for additional re-shipping fees. We will contact you before resending.

Lost or Stolen Packages

Once the carrier marks the package as delivered, Serowen is not responsible for lost or stolen packages. We recommend you check around your property, with neighbors, or contact the local post office/carrier to locate the package. If marked delivered but not received, you may open a carrier claim.

Damaged in Transit

If your item arrives damaged, please contact support@serowen.us within 48 hours of delivery with photos of the package and damaged product. We will guide you for replacement or refund.