Return & Refund Policy

This Return & Refund Policy applies to all purchases made on serowen.us.

Return Window

You may request a return within 30 calendar days from the date you receive your order. All return requests must be approved by our support team before sending items back.

Eligibility for Return

Items must be unused, unwashed, in original condition, with all original packaging and tags attached. Items showing signs of wear, damage caused by customer use, or missing packaging will not be approved for refund. Final sale items, personalized/custom printed products are not eligible for return or exchange unless defective or wrong item shipped.

How to Start a Return

Email support@serowen.us with your order number, reason for return, and photos if needed
Wait for our team to issue a Return Authorization (RA) number
Write the RA number clearly on the outside of your return package
Ship the item back to the return address provided by our support team. Packages without an RA number may be refused.

Return Shipping Cost

If the return is our fault: defective, damaged, wrong item, wrong size shipped by us → we cover return shipping cost
For customer-initiated returns (change of mind, ordered wrong size, not liking the item) → customer pays return shipping cost. Original shipping charge is not refunded. We strongly recommend using a trackable shipping method. We are not liable for returned packages lost in transit.

Refund Processing

After we receive, inspect and approve your return:

Refunds will be issued to your original payment method within 5–10 business days
Your bank or card issuer may take extra time to post the refund to your account
You may also choose store credit instead of a refund if you prefer.